01252 322020  Opening times Monday to Saturday 9.15am to 5.00pm
deliveryFREE DELIVERY ON ALL ORDERS OVER £30.00

Delivery Information

We understand that your garment must be delivered in perfect condition, which is why we take so much care and attention when dispatching your package. We pride ourselves on our customer service and aim to dispatch all orders promptly within 2-5 working days, subject to stock availability.  

FREE Standard Delivery on all orders over £30.00 

 

Standard Delivery Charges -

£3.95 for each address on orders under £30.00.

Free Delivery on orders over £30.00

Express Delivery* / Next Day - Can currently only be arranged by telephone on 01252 322020 - Please contact us before 1pm, Monday - Thursday and we will dispatch your order for delivery next day. This service is subject to stock availability, prices from £7.95 for each address, location dependent.

*Mainland UK only, additional charges will be applied for delivery to Scottish Highlands, Islands, and Channel Isles

Delivery can take 2-4 weeks due to manufacturing times if the garment has been made to order or is a special size / colour request.

FREE Click & Collect from the Shop- COMING SOON

Edgar Jerome on line shopping will soon be getting easier.

1. Place you order on line 

2. Collect your garments for free at a time that suits you,  Monday –Saturdays  9.15am-5.15pm at the Aldershot Store

FREE School Uniform Click and Collect from School- COMING SOON

School Uniform Orders* placed over the telephone in some circumstances may be collected from the School. This is a convenient free of charge service and most orders will be available for collection between 3-7 days from placing the order. If you need something quicker simply call us on 01252 322020 and we will do our best to have the garment available for you in 1-2 days. We will be extending this service to our all web site customers in the future.

*Currently this service is only available on-line to Edgeborough School, and is currently free when you spend over £30 on-line, simply specify the school office address in the delivery address field. If however your order is under £30  to enjoy free delivery to the school you are currently required to place the order over the telephone on 01252 322020 and your order will be delivered to the school office, ( stock dependent) between  3-7 days from placing the order.

Overseas Orders

We currently cannot accept online payment from credit cards registered outside of the UK. If you would like to place an order please call customer services on +44 1252 322020 so that we can help you further to process your order. Goods sent overseas will be sent using Royal Mail International Signed For or an International Courier. All international deliveries are charged according to weight and destination.

Failed Deliveries

If for some reason your goods fail to arrive please call customer services on 01252 322020. Failure of an item to arrive after dispatch as a result of Royal Mail will be claimed for after the standard 15 working day period set out in their terms and conditions. Goods sent by courier will require a signature. The courier company will card a property twice to advise of attempted deliveries. Following this, items will be returned to the local delivery depot and held for 5 days. If uncollected or undelivered, they will be returned to us and a charge of £4.95 for re-delivery will be required to re-send.

Order Tracking and History

If you've placed an order via our website, you can track its progress, just use Log In to your account and click on Order History.

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